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support:issues:extractingfail [2020/08/21 20:30] – darkdinosupport:issues:extractingfail [2020/08/21 20:49] (current) – darkdino
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-Esto sucede debido a que el cliente se encuentra ejecutándose en segundo plano, o que el archivo en cuestión está siendo utilizado. +===== Stuck while extracting file =====
-===== ORPGClient.modGlobals =====+
  
-This issue happens if user doesn't have installed Visual C++ 2020 Redistributable Package, generally happens if the system has not updated to the latest version.+This issue happens if user update DarkStory's client while it is running in background, or if the current file is being used by another process.
  
 You be able to fix it following the next steps: You be able to fix it following the next steps:
-  * __Download and install Visual C++ 2020 Redistributable Package__ +  * __Stop DarkStory.exe process from background__ 
-      - [[https://www.microsoft.com/en-us/download/details.aspx?id=5555]] +      - Run Task Manager 
-  * __In some cases you will need to activate your sound settings in **Device Manager** or **install the latest sound drivers**__+      - Click to Details tab 
 +      - Find the **DarkStory.exe** process and stop it clicking **End Task** button 
 +  * __In some cases you will need reboot your PC in order to fix it__
  
 → [[list|Back to Knowed Issues list]] → [[list|Back to Knowed Issues list]]
 +
 +~~DISCUSSION~~